FAQ
Frequently asked questions
Why is Elang Remote Desktop free?
We built this app to provide technical support to Laksana Elang customers, so its running costs are already covered. We release it to the public free of charge and with no time limit, in the hope that you will think of Laksana Elang as your IT partner when your business needs a POS, HR, or CCTV system. Companies that need dedicated infrastructure can use our separate implementation service.
Is the connection secure?
A session can only start after the person being helped shares their one-time password, and all communication is end-to-end encrypted. The server only brokers the connection and does not store screen content. The app is built on open-source software, so its source code can be audited publicly.
Do I need to install the app?
No. For occasional use, the app runs straight away in portable mode. Installation is only needed if the computer must always be reachable remotely, even with nobody in front of it.
Why does Windows show a warning when the app runs?
Windows SmartScreen may show a warning because the app is still building its download reputation with Microsoft. Windows Firewall also asks for permission because the app needs network access. Choose "More info", then "Run anyway", and allow network access. We are obtaining a code-signing certificate so this warning no longer appears. Always download the app from the official Laksana Elang website.
Is it available for Android, macOS, or Linux?
The official release is currently for Windows 64-bit, which is what most of our clients need. We are evaluating other platforms based on user demand. Tell us what you need on WhatsApp.
Can a company with many computers use it?
Yes, at no extra cost for standard use. If your company needs a dedicated relay server, user access settings, device management, or a custom configuration, contact the Laksana Elang team for a consultation.